A FLAW IN CUSTOMER SERVICE DELIVERY...

How best can I put this to drive my point in?...
Customer services in some institutions in Ghana is simply just wack! Now that I mentioned wack, I am getting words like unsatisfactory, deficient, sloppy, corny, uncool, lousy, flawed, I could give a tall list of perfect-fit adjectives to make my point solid.
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I am not going to center my take on a specified field or profession, I am going to focus more on a broader establishment, that houses a number of professions under its umbrella.
Government institutions(aban adwuma as it is popularly called in our local dialect)**.Yes. I do not know how that came to be but it looks as if most government organizations have unprofessionally good staff, who are super excellent in being poor at customer service. Remember, keyword is most and not all. If its an office you go to, you are met with unwelcoming customer service agents who make you feel deflated before you to talk. If it is about a service poorly rendered, you hear cliché cues like “leave you details we will work on it”, “we will follow up”. Funny enough, most don’t deliver on their words and you end up doing back and forth till you get tired and either give up, or you let them resolve whatever challenge in their own timeline. You'd be lucky if you are not spoken to harshly. Sad…
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Even at the hospitals, its an eyesore in there. Some health workers in the government hospitals are very negligent it makes you wonder if they forgot the noble title they hold? Don’t get me wrong some live up to their expectations but for others, well it is as it is.

How do we get better after acting unprofessional?
Put yourself in the customer’s shoes is a common line we know but it is very meaningful. Regardless of the services you offer to someone, as long as the person is patronizing you, he becomes your customer. Understand that, technically you are also a customer at the end of the day to someone. Imagine yourself being dissatisfied with a service provided and you visited your service provider or called, how would you want to be treated? This makes you see things from your customers perspective. That way, you can offer you best to him/her.

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Develop soft skills:
These are basic skills that helps with your interaction with other people on a professional scale. It could be communication skills, adaptability, problem-solving, persuasion, empathy among others. These qualities give you an understating of customers needs if you learn how to blend them and demonstrate what, at what time and when.

The customer may not always be right, but be the voice of your customer, speak you customers language and understand them. That way you will help your customers and help yourself professionally too.