Just a bit about Insurance

Culture and how it is influenced by government is a funny thing. Insurance in Nigeria isn't a must-have, and so people can simply buy cars, put them on the road and gets to driving.

People actually pay for insurance in Nigeria but I can imagine that the terms would be wildly different from the UK. I imagine that companies would charge a considerably different rate based on the circumstances in the country.

My first two days in the company have largely been about learning about the general nature of insurance in the UK. What I can say is that while I am still skeptical about the general idea behind it, I think it is very necessary, in the grand scheme of things.

Most of my colleagues and fellow starters are car and home owners in the UK, so the bits we've been taught during these first two days aren't new to them. In fact, for the most part, most of them ask questions based on their personal experiences with insurance brokers.

As I mentioned, insurance isn't something that I'm culturally aware of, so most of the lingua is completely new to me. On top of being a proper culture shock, I've found the learning to be rather difficult to process.

The way I understand it, insurance isn't optional in this country. It is a necessity for the ownership of certain items and property.

Colleagues talk about how you could end up in serious problems with law enforcement if you don't have car insurance. This, in turn, means that while my role is in customer retention and has a sales aspect nuanced into it, I still need a gentle touch.

What I mean is that while my primary duty is customer retention, I'm bounded by certain principles and regulations to interact with customers in a certain way. So, my role, while towing the middle line between sales and customer service is also heavily regulated and requires a high level of tact in conversation.

I'll need to do some personal research to understand some of the seemingly "mundane" terms used regularly in training. However, I'm positive about the role and I believe I will exceed all the targets set by my employers. Also, this is starting to sound like a cover letter, so I'll stop now.