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@miriannalis's case, the hair salon's response was spot on, and in fact, it surprised me a lot, because not everyone responds that way. In business, no one wants to lose money, but in the case presented in the initiative, it was definitely crucial to retain the customer by offering VIP service to make up for the mistake. It was an appropriate response, but it's not always the one we receive, as happened to me, so I'm going to share two anecdotes. The first one also happened at a hair salon. It was my favorite, I was a regular customer, and I felt confident about the service. The downside was having to wait many hours because it was very busy, but even so, I felt that the wait was worth it.

I was always well taken care of, but one day when I needed to get my hair done, that wasn't the case. After waiting for many hours, they finally attended to me. To be honest, I was tired because I had been waiting since the morning. That day, they dyed my hair, cut it, and I also got a pedicure. When it was my turn to get my hair dried, the hairdresser wasn't careful and pulled my hair so hard that it hurt a lot. I put up with it twice, but it was very uncomfortable, and she also burned my scalp. The third time, I complained, but the girl reacted very badly, refused to accept her mistake, and started arguing loudly. I complained to the manager, but she didn't reprimand the girl, so I asked her to send someone else to attend to me, and she agreed. After that episode, I never went back.
I truly felt like the manager didn't care about what had happened, and that attitude disappointed me. As a result, she lost a client. Another anecdote I want to share was at a dental office. These days, it's somewhat difficult to find a good dental clinic that doesn't charge so much. I found dental services at a Cooperative. The care was good, and the prices weren't that cheap, but they were still affordable. Everything was going well until one day, as a result of an extraction and poor dental practice, I developed dry socket. The pain was intense, so much so that it made me cry. It turns out that several dentists work at that Cooperative, which meant there was a different one every day. I'd been in that pain for three days, taking painkillers that were less and less soothing, so one Friday I went to the Cooperative to see a doctor. I got a bad response; the woman who treated me wouldn't let me in because the doctor who performed the extraction would be back for an appointment the following Tuesday. I couldn't wait; the pain was unbearable. After much arguing, I convinced her to let me in. They prescribed me an injectable medication for three days, and that relieved my pain.

When I returned on Tuesday, the doctor who performed my extraction treated me well, performed a curettage, and prescribed other medications. Thankfully, my condition was curettage-free. She admitted that she hadn't performed the procedure correctly, which was why I developed dry socket. She didn't charge me anything for the curettage. The somewhat high prices at that location led me to look elsewhere, and it was then that a coworker recommended another office. The first day I went, one of the patients returned because a composite had fallen out after just three days of being in place. That gave me a bad feeling, but I trusted the positive feedback from my coworker and also from the patients who were there that day.
It turns out the resin fell out three months later. When I went, the doctor told me she bought quality materials and charged me full price for the restoration again. A month later, the same tooth, this time she charged me half. Two months later, I had to go back again, this time she charged me a little less than half. Every time I went, she charged me and claimed the material she bought was quality. On one of those visits for the same tooth, she warned me that the next time she would charge me full price. And it happened… again. So, I stopped and did the math. I had paid almost $100 for the same tooth, and I said to myself, "I'm going back to continue the same vicious cycle, and the doctor doesn't acknowledge that she's doing anything wrong." I returned to the Cooperative, where they fixed my tooth, and so far, so good. This was another case where the customer was wrong when faced with an entrepreneur who never acknowledged his mistake and preferred to lose a customer who wouldn't recommend the service at that office for anything.
The photos are originals taken with my Xiaomi Redmi 9 phone
Thank you for reading
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That was quite an experience, I can't imagine how you felt treating the same thing over and over again.
Your story taught me that quality service is preferable, and saves time, even though it could be expensive.
Hope you're doing well now.✨
Hola, lo barato sale caro, aunque su servicio no era tan económico como tal, pero me confié por la reputación que le atribuyeron algunos clientes. Gracias por pasar, saludos.
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