I've had my fair share of calamities ever since starting our AirBnB some seven years ago, something that never fazed me before; I'd stay cool, calm, and collected.
Am I getting too long in the tooth for this job?
You've all heard of double bookings, and this is kind of one of those, my own fault of course!
I have a couple of possible excuses:
- my silver hair is starting to take over and bedazzle my brain,
- I've become way too complacent with returning guests.
Of course, I'd like to blame it on someone or something else:
- the mudslides of April, as the booking was made when we were still reeling from the shock when friends and neighbours suffered massive property damage.
I can think of a ton of other excuses, but it doesn't change the fact that I offered our studio apartment to 2 guests from her group, but forgot to block it out on my online calendar, and now have another guest well-ensconced in there!
As they arrived and I saw the number of guests, I had an awful shocking light-switch moment.
I was already flustered with one of the hottest days this summer, but when I realized my faux pas, I must have turned the colour of a beetroot!
Thank heavens this was not a stranger!
I know I've been complaining about the state of our country as far as service delivery and our greedy
leeches leaders are concerned, but really, when it comes to the people of SA, I must say, with my head held high, that most of us are the most adaptable and easy-going people in the entire world.
We have a saying in my mother tongue -
'n Boer maak 'n plan
direct translation - a farmer makes a plan, something we are all very good at, whether we're farmers or not!
It also helps to have a good relationship with your guests, some of who become like family, so my lovely guest was unfazed and asked me to just make up the comfy sleeper couch.
It was kind of a two-way compromise, as she asked me at the last minute if her two children could come, to which I agreed at no extra charge as one of the bedrooms accommodates a family.
As an aside, it may sound awful, but in my opinion, children should pay full price, and adults half price, no guessing why!
However, that's not always the case, as some children are taught to be responsible from a young age, but then those parents obviously are the same, making our job a real breeze!
Back to the double booking, it still doesn't change the fact that I feel like a real old fool, and will in future not allow anyone or anything to distract me!
At least this is the one and only time in seven years, so it's not too bad a track record!
I had a split-second vision of pitching a tent outside and opening up my home to the guests, but that would have been the ultimate sacrifice, and can you imagine us two old fogeys literally crawling out of that tent the next morning?
Whatcha say, any bright ideas on how to tackle a situation like this if the guest is not-as-easy-going?
P.S. Poe, our new grandchild is settling in nicely, and of course, was totally unfazed by my embarrassment!
Trying to cool off on the slasto and begging for a tummy rub :).
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poor planning renders problems
I totally agree, but this has nothing to do with poor planning! Running an online calendar often leads to double bookings, speak to any guesthouse owner!
Many online booking sites do not update immediately so one oversight in seven years actually is not a bad track record!
Too much happening in your life at the moment, take a deep breath, I think this heat is cooking our brains.
And how Joan, I don't know about you, but hubby and I were just saying that this has been the worst heat we've experienced. We even wondered if it's just because we're getting old, but I don't think age has anything to do with it.
We were always against aircons although we have it in our bnb units, but really want to invest in getting some for the house! Will have to wait though as it's really pricey at the moment. My son can't even buy a rechargeable fan up in Johannesburg, they have hectically long periods of load-shedding. I tried looking online, but they only have the real pricey ones.
While we were up there, they had one period of 12 hours, cable theft being rife during load-shedding!
But you are so right, too much has been happening in our lives, so it's time to sit back and take a deep breath.
Cable theft, breaking sub-stations everything is still happening on the South Coast nothing works and looks like will take much longer to fix, if ever....
We found a company that sell AUX air conditioners a couple of years ago and replaced two at a reasonable price, no idea what they would currently cost, shop around!
Relax it is exceptionally hot!
We installed Aux in the bnb a couple of years ago, have not had any issues. We'll have to get one, even if it's just for our bedroom!
I cannot sleep under air-con, open windows and large floor fan blowing over all night is fine. Daytime I am under air-con, taking dog for walks throughout the day.
Weather is constantly hotter for longer periods by the feel of it. Electricity should not be an issue in SA when we exporting so much coal to Europe, shenanigans over years of ANC.
Great that the situation had a solution, and your guest was understanding.
I can't think of what to do if it happened to me.
Thanks @jordy0827, thankfully they're very understanding and know us well.
Have a great weekend further!
I don't know, in the first picture the cat definitely seems to be questioning how you managed to double-book yourself!
Of course you and your hubby can have a romantic night in the tent pretending to be youngsters again! Or even sleep in the car pretending to be youngsters again at a drive-in movie or something - bring the Netflix along! Hahaha!
Haha @jasperdick, not sure how tbe drive-in scene will work out, the tent may be a tad more comfortable😅 Poe is ruling the castle here, certainly plays bis part well😉
Thanks for the chuckle,
We never saw much of the movies at the drive-ins not so 😂
The mudslides of course!!! Nobody around here could handle any disasters like that. If it happened here all kinds of things would be overlooked and that's that. I think you feel worse then they feel. After all two children are there at no cost.
If I were one of the guest, I would ask if I could go in the tent haha. That would be fun for me.
Don't worry about the mistake. Knowing how you are, I'm sure they got amazing treatment anyway. Those are things that are really important. Anyway I'm sure you could smooth things over with your amazing cooking.
I think I'm in love with your furry child. What a coat so shiny. Those paws, that face!❤️
I've never been a cat lover, my garden birds still are my big love but our adopted grandchild Poe, has found a new place in my heart. He really is gorgeous and has such personality, sadly he is a hunter at heart so we'll have to rig something to feed the birds!
Our guests are all happy, they're a family of 3 generations, here for the grandpa's 70th birthday so all is well that ends well not so.
Thank you for your kind words Carolyn.
PS they're self-catering so I'm let off the hook as far as food goes 😉
Your are so right... i agree big time. But there is always a but. 😏 Sorry to put you folks on second, since to me, the Irish Folks got my Number One there.
The Irish beat us at this game? Humph!
I must say though, that Irish accent would charm anyone, I just love it!
How fecking right you are... 😁
Haha, love it😂😂😂
Now I am waiting for the day that you do a triple booking. That would really be fun !LOLZ
Whether they like it or not.
@lizelle, I sent you an $LOLZ on behalf of @papilloncharity
Are You Ready for some $FUN? Learn about LOLZ's new FUN tribe!
Don't tempt fate, my friend, then I'll be in triple trouble!
Hahaha, that was only a joke Lady Lizzie and touch wood that it will never happen !LOL
I wonder what she’s up to now.
@lizelle, I sent you an $LOLZ on behalf of @papilloncharity
Use the !LOL or !LOLZ command to share a joke and an $LOLZ
Whoooops! Sh!t happens I guess? I mean, as long as you were still willing to do what you could to accommodate them, there shouldn't be a problem. At least with me, there wouldn't be. Of course, you will always get those types that will make a scene. Best you can do is your best. Don't let those types drag you down. The fact that you have guests returning so often, and that you have a great relationship with them already speaks volumes for your 'service delivery'.
Hopefully I will get a chance to be one of your guests sometime. Would love to give Poe some rubs, hehe.
That would be a treat @pixelhuntersam! Fortunately these were lovely guests and they told me afterwards that it was in fact nicer being together in the cottage;) Shoo, lucky me!
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One mistake in seven years is something that can happen; indeed I would say that you are precise as a Swiss watch, he was just an unexpected event.
I don't know what solution you could adopt but I hope the guests will be accommodating and a system will be found.
The new granddaughter is really beautiful!
Hi @p1k4ppa10, I am sooo sorry I only saw your response now, really appreciate it! So far Poe has behaved, and is staying close to us, although he brought us a 'gift' today that I did not want to see - a lizard, the poor thing was dead already! Hubby took it outside so he could go and play with it there!
Have a great weekend further :)
Do not worry it's not a problem!
Even our cats bring us little gifts from time to time eh eh!
They do it because they love us even if I'd rather they let the little presents enjoy life :-)