How I Spent $40 To Fix a $66 Cake || What I Ordered Is Not What I Got

If only simple agreements could be met, especially in the details, this cubicle we call life would not be as overcomplicated as it already is. I, for one, would like to believe that there would be no wars, scams, or even centralized exchanges being disappointing, if we could all just do what we agreed to do.


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One thing about having a loving and wonderful mother like mine is that you want to celebrate her at every opportunity.Why? Because mothers like mine are simply amazing, and they deserve to be showered with praise, period.

My mother was born on Christmas Day. Yes, the 25th of December. And every year, since many years ago, we always try to celebrate her, my brother, and me.

As kids, we could only get her cards, and they were always handmade. Now that we are older and are not as imaginative as we once were, we just use money to do the things we need to do in order to celebrate her.


Now, whenever her birthday comes up, like about a month from now, we'll have thoughts and plans on how we'd like to celebrate her. And she's well-known and well-loved by many because she's a woman of virtue, a wonderful mother for many years, even before my birth (I'm the firstborn). This makes the house unable to contain all of us around this time of the year because many people come around—and trust me, the house is quite big.

You know how it is: with birthdays to be celebrated, there are usually cakes present. I think it's kind of the norm; there just has to be cake.

My mother was turning 50 last year, and she wanted her birthday party to be a little bigger this time. And so she wanted a much bigger cake. She told us about it, and, considering that she already knew that surprises would have already been planned for her, she just suggested that whatever money we had for cake should be invested in a particular cake she had in mind.

She had reached out to her friend about it, and that friend reached out to another, and that one too reached out to another, and then we finally got a cake vendor (or is it baker?) with good recommendations.

The vendor, of course, presented previous works on elaborate cakes within our budget. She sent a few photographs of the kinds of designs, shapes, and flavors she could make for our budget. And then, after a while, we arrived at the desired conclusion.

"You have picked a lovely design, ma." She responded to my mother.

"Your bill is 50 thousand naira for this design you have chosen." She continued.

That's quite a lot for just a cake. I mean, it's a big cake, and it has three layers. One layer is roughly five times less expensive. I then realized that the older one gets, the more expensive the cakes get. This means that those turning 70 are likely to be charged ₦100,000 for cakes—how fascinating!

Well, it's not like there are no other options. There sure were other options, but I just did not think cakes would be that expensive. Anyway, I digress... We agreed to get the cake and asked the cake vendor to proceed with making it, but after making some deposits first.


WhatsApp Image 2022-11-15 at 14.16.39.jpg What we ordered...


You see, one would think that with such a price for the cake, some benefits would come with it. But the first thing that struck me was that this cake was not going to be delivered to us. We were going to travel quite a distance to the baker's house to get it.

"Uhhh, okayy. We'll go get it then." I thought to myself.

I mean, that wasn't going to be much of a problem.

The Day of Unveiling

After so long on the road, dealing with traffic, and then struggling to get the address right, we get there. We are now at the baker's house, and our cake was sitting on a cake stand on the floor.

I tell you, what we saw with our eyes made us question if our cake was still on the way, and this is just a preview. What we were looking at was so not what was ordered, and the birthday party was the next day.

The first thing wrong with the cake is that it was not standing straight. Apparently, as we learned, there was no "stick" to hold the cake in place. when a few should be there to hold the cake in place and make it firm.

Another thing about the cake is that it looks like someone just poured milk on it, and that was all. The icing was so off and mediocre. And how about the decor? There were biscuits on the cake—actual biscuits!—and some other nonsensical jargon.

Worse, we weren't even at the baker's house, so we didn't get to meet them in person. It was some sort of apprentice we met, which made it clear that it was done by the apprentice and not the actual baker. How on earth do you give a ₦50,000 cake to an apprentice to make, even without supervision?

We tried to express our dissatisfaction with the baker and make her understand that she did poorly by delivering something far different than what she had promised and that she wasn't even there to properly hand it to us. Heck, the box we were given couldn't even contain the cake—it wasn't the right size!


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With anger in our hearts, we left with the cake. The cake was so unpresentable before the crowds of people we were expecting the next day. And we just could not afford to "not" have a cake on such an important day like that. So we had to make emergency arrangements.

First off, we thought of revamping the cake. It's not something common, but something that could be done, especially in such a situation as the one we found ourselves in.

We took the cake to a friend who knew a thing or two about cakes and where to get the necessary supplies. We had not thought about how the cake would taste, and so we were all about how it looked. Imagine spending so much money on a cake only to spend even more money on it.

We tried our best to make it look better. We changed the mediocre "50" to something much better and more presentable... and added some more things, just to make this stupid cake look better. But no matter how much we tried, we knew we just could not present what we had. Meanwhile, we had spent another $10 (₦7,500).

Oh, did I mention that they got the name on the cake all wrong? My mother's name is "Yetunde," but "Mary" was written instead. What's even crazier is that "Mary" was what was written on the sample. I wondered how such a mistake could be made. How many times is Mary going to be fifty before she needs another cake?

We resorted to getting another cake. Not one that costly, but one good enough and affordable. The "tomorrow" was the due date, and if we were going to get any baker, they would at least have to work all night to get something for us.

We did get one baker. She was recommended by another of my mother's friends (let's call her Aunt B). However, at this point, we were already tired of referrals, but we didn't have much choice.

Because we had spent so much money on just cakes, we tried to get a really good cake for a very good price. We were able to get this new baker on our side, and she accepted to do us this favor. But, because baking a new cake from scratch would be prohibitively expensive, she suggested she do the revamping herself for $27 (₦20,000).

We left that night for home with the cake in the hands of this angel baker—and truly, she was, for what she was capable of.

The next morning, not so early, she arrived at the door with our new cake, much to our surprise. And my, oh my, what we did see was so not the trash we received and gave her to work on. It was a brand new cake, dear reader. With the little amount that we could afford, she was still able to deliver something grand.


18C5BB06-2A69-4AE3-BBA2-D9C3B6B74177.jpegThe Cake Re-vamped...
BC2B5FDB-9CA7-4D02-87D3-D81B15667520.jpegThis is more like it...

It actually took a lot of effort by my mother's friend, Aunt B, to convince this new baker to do us this demanding job. Aunt B used points like "You can pull this off, and when you do, they'll never forget you." That is, we would always consult her and be able to vouch for her whenever we wanted to recommend her if she did something spectacular, which she did.

That mantra, "The Customer is King" or "The Customer is Always Right," is one that is often misconstrued by many, and many do have their own subjective meanings and approaches to it, but I think the main idea here is not to take it literally. What that mantra means, to me, is that customer satisfaction is what a business will thrive on, whatever kind it may be.

One thing's for sure: I will never recommend the first baker. As a matter of fact, I'd try to rescue anyone I discover is trying to transact business with them by letting them know about my review, which isn't good. The other baker, on the other hand, will receive as much support and love from me for just this thing she did for us. I believe the latter understood the mantra much better than the former.


1640926115202-01.jpegNow, we could smile...

This post is in response to the Hive Learners topic, "The Customer Is Always Right!". If you'd like to know more about the community, click here.

ᴀʟʟ ɪᴍᴀɢᴇs ɴᴏᴛ sᴏᴜʀᴄᴇᴅ ᴀʀᴇ ᴍɪɴᴇ


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ℍ𝕖𝕪, 𝕚𝕗 𝕪𝕠𝕦 𝕖𝕟𝕛𝕠𝕪𝕖𝕕 𝕥𝕙𝕚𝕤 𝕡𝕠𝕤𝕥, 𝕜𝕚𝕟𝕕𝕝𝕪 𝕝𝕖𝕒𝕧𝕖 𝕒 𝕔𝕠𝕞𝕞𝕖𝕟𝕥, 𝕣𝕖𝕓𝕝𝕠𝕘, 𝕠𝕣 𝕦𝕡𝕧𝕠𝕥𝕖. 𝕀𝕥'𝕝𝕝 𝕤𝕦𝕣𝕖 𝕓𝕖 𝕒𝕡𝕡𝕣𝕖𝕔𝕚𝕒𝕥𝕖𝕕.
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𝒮𝑒𝑒 𝓎𝑜𝓊 𝒾𝓃 𝓉𝒽𝑒 𝓃𝑒𝓍𝓉 . . .



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Mom really looks like your sister and I must say that you guys are really taking good care of her.

I was eager to read to the end to see what happened with the cake and I am glad the second baker did justice to the cake. Customer satisfaction should indeed be a priority for every person who is selling goods or doing anything in exchange for cash.

Happy Birthday to mom in advance, make I dey fast ahead of this year's birthday celebration. December is here already.

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😁 She does look way younger than her age. And we both, my brother and I, are really close with her. You know how it can be with mothers and their sons...

If it had not been for the second baker, by mother would have been super bummed and sad that her cake, that we even spent a lot of money one, got ruined. And that would have even infuriated me even further - I no dey play with my mother's smile oo...

Thank you for her birthday wishes. You had better start fasting from now oo...so you belle go fit accomodate all the food you wan chop.😁😁

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I can tell how disappointed she would feel but thanks to the angel who got things back in shape.

I am gladly preparing for the party, just drop the location and dress code if there is any.

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Hahahaha! "The older one gets, the more expensive the cake"
That's really funny.

Truth is, some people just don't know how to deal with customers. It is why they have problems with customer retention.
Good thing the other Baker came through.

BTW Happy 50th birthday to your mom. When was the day though? I just had my birthday yesterday.

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Hahahaha! "The older one gets, the more expensive the cake"

I really held on to that belief since then. And can you blame me?😁

In this case, it is not only that she did not know how to deal with customers, but that she didn't know how to do her job to begin with.

Oh, your birthday was just yesterday? Happy Birthday!
My mother's is the 25th of December. You must have missed it in the post.

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Is it me, or is it that the cake you people ordered for 50k is a bit bent? 🤣🤣🤣🤣. I guess more layers created more bends though. My word! What a baker haha. Mehn I've ordered a lot of things that got me disappointed, one of them is actually the present charger I'm using, spent 9k on the damn sucker and it wasn't even super fast charge.
Finally you later got something better for cheaper

Hahaha

@tipu curate

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It is not you. The cake is actually bent, not that it is looking bent. That's owing to the fact that she (the baker) ommitted the sticks that were necessary to keep it shape.

More layers can make it bend, but there are professional ways to keep it in shape. Besides, 3 layers is not some magic trick; it's just three, and common. The apprentice no sabi work ni.

You spent 9k on a charger, and it sucks?? Wow! You should feel infuriated every time you set on eyes on that nonsense.😂

I particularly hate when that happens with gadgets. I always want my gadgets to be perfect, so that they can perform just as I expected them to when I place the order to buy.

Thanks for the tip, man.

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As a baker, the woman did wrong by actually giving the cakes to her apprentice, that's so wrong and she wasn't even available to hand over cake, so bad I mean it does just make sense at all.
That's so sad, thank God you got someone else to do a better on for you. But the woman still charged a lot to get the cake revamped, well sha it's business

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It does not make any sense at all. It is 50k we are talking about after all...

I am really glad we got someone much better to do a decent job. It would have made my mother sad and that would have kept enraged for the most of that day.

The woman charged a lot because, well, it was to be done over night, and she was going to make use of a lot of things. I really do not know much about cakes, but we just wanted to make our mother happy.

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I get the other woman charged for late time work.
I want to ask, did she use the other cake in redoing this?
Also if she used the other cake in doing did , did she give you guys the extra cake left from the bended cake?

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Omor, we would've scattered the place o.
50k cake looking like something out of Stranger things? Abeg, no.

I'm not a big fan of cakes, now knowing that they cost this much, I don't think I'll ever be a fan. 😂😂

I'll be looking forward to the cake you guys will be making for your mum this year. Abeg, invite me o, even if I no go chop cake, I go chop rice. 🌚

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😂😂

I am beginning to think it was Eleven herself that baked it. She probably made it in the Upsidedown.

I am not even a fan of cakes at all. I just knew that my plan was to make her happy. But look at all the isoro that we went through...

If you know say you wan chop cake, queue don dey ooo... e fit no reach everybody. So just send in something, make I run am for you.

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😅😂😂

I am not even a fan of cakes at all. I just knew that my plan was to make her happy. But look at all the isoro that we went through...

I feel your pain jare. If it had happened to me, I'd have been too frustrated to enjoy any part of the event.

If you know say you wan chop cake, queue don dey ooo... e fit no reach everybody. So just send in something, make I run am for you.

Comrade, is that not kwaruption? 🌚
Can't you do it for me for free as per the comrades we both are? 🌚

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One thing I will never ever work with is pictures when it comes to hand made stuff like cakes. The moment I saw the line where you said the woman send you pictures, I realised there was trouble on the way😂.

The first baker did not try at all. She of all people should know how birthdays are important especially if a child is ordering it for his mom. The son wants everything to be perfect and the least expected is the cake to look like it costs 2 dollars.

I wouldn’t have taken the cake if I was the one who ordered it. The part that even turned me off was the fact that she didn’t get the name right. Come on who does that?

The second baker did an amazing job in such a short notice. Am sure you regretted not giving her the contract in the first place right? 😂

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I know, right?? These days, you just can never trust vendors and their "catalogues." You just may not get what it is exactly that you ordered, like my case here.

... 2 dollars

And really, it does look like a cake that costed just about that amount..🤣
Even a $2 cake would not tilt like it's going to fall.

We didn't want to take the cake too. But then, we thought of the possibility of not having a cake at all for the party. At the end of the day, there were even many cakes on ground as people cake with theirs too. We could have just left and requested for a refund.

I mean, she didn't even get the name right! It was the exact same name on the sample. What were thinking, that Mary would like a new copy of her 50th birthday cake?? Come on!!

Yes yes! I almost fell in love with the woman with what she delivered. Funny enough, we could have just gotten more cakes that were great for that amount we spent initailly if we had given the second baker.

Thanks for reading, and the amazing comment.

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For a cake at that cost, the baker did wrong. Infact, for whatever price it is, it's unethical. Maybe guilt made her not show up when you went to pick up the cake. Bad work. Very poor customer service. How she's causing harm to her brand!

What's even the co-relation between Mary and Yetunde😂

Sorry about the experience. Good thing you guys were able to salvage the situation.

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Super unethical!

I don't even know what the first baker was thinking throughout. I just will never contact such a baker, never again!! Some people and their approaches to their businesses often baffle me a lot!

The only relationship between Mary and Yetunde is that Mary was the mother of Jesus, and then was born on the same day. Isn't that interesting!

Thank you for your kind words, @cheeamaka

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I tell you, what we saw with our eyes made us question if our cake was still on the way, and this is just a preview.

😂😂😂😂😂😂 You know what? I want to laugh and satisfy myself first, especially this particular one

How many times is Mary going to be fifty before she needs another cake?

🤣🤣🤣🤣 Okay, let me now start talking...

First of all, the first cake and how you described it cracked me up when you said the cake was not sitting or standing straight and there were biscuits sprinkled on it. The fact that she gave it to the apprentice made it a useless job for her. Can you imagine giving a job worth 50k to an apprentice instead of you doing the job to give the best?

Some business owners ehn,, once they collect money, will do something that will make you get disappointed and I really love the revamping by Aunt B. Sincerely, the cake came out to look beautiful and nice for a 50-year-old mother. She deserved a better cake than the first one.

Truly, who wouldn´t want to recommend the second baker with what she has done? If you guys had known from the beginning, you would have met her than wasting your money on the first. It was such a bad business.

And to conclude my comment, your mom looks so beautiful, giving birth to two cute and handsome big guys. Is your brother on Hive too? Now, another birthday is coming. I wish her a wonderful birthday in advance.

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😁😂

You too, just imagine...how can you be putting Noreos busicuits on a 50k cake...it does not make sense nau. And then it is nau apprentice she gave it too.

Some business owners are simply funny...all they think about it their profit, and not the customer's satisfaction. They don't look beyond now, which is bad. I am really glad the second baker came our way, else it'll have been such a bummer for the party.

If only we had met the second baker, we'd have saved ourselves of this unnecessary happening. We have learned, any way.

Thank you for your kind words. I am sure going to extend your compliments to her...she'd love to hear them.😊

My brother is actually on Hive too. He's just not active. Just a few posts and...poof...he disappeared. His ID is @yinjuolu

Yes, another birthday is coming. And I'll definitely tell you guys about it.

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Oh what an experience to remember! This is one of the reasons I don't like ordering things, I just like going to search for them myself, although in this case is very understandable because you guys never knew who to contact.

Well, I'm happy God sent a savior for that day, she will surely be remembered because she did a really fantastic work.

See as your mom looks like sweet sixteen in her 50th birthday, hmm, you guys are really making her happy, keep it up sons, lolz.

❤️❤️.

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Oh yes, an experience to never forget indeed. It's been a year, and I still remember every single thing that happened as if it was just yesterday.

I used to be comfortable with ordering things online, but since when they showed me shege, I no dey do am again... And they are often cheaper on the market. If only one just goes to search by themselves.

I am glad another baker came our way to help. It would have been a bummer to have such a terrible cake for a glamourous party we intended.

I am so telling my mom you guys think she looks really young...😊 She'd love to hear it!

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Hahaha, of course such a situation will be very hard to forget easily, the shege was just too much 😂😂.

Ordering things online has never really done me well but I don't know why I still go back to take shege every time, lolz. I'm trying to avoid any online transactions for now because I don taya to dey complain 😅.

Yes oo, you guys were lucky she was able to bring the cake back to life, hehe.

Of course, I want you to tell her that she looks beautiful too and not just young ☺️

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Honestly...complaining can be so exhausting, expecially when these sellers never had your best interest at heart in the first place.

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That's the most annoying part of the whole thing, someone is patronizing you but all you are thinking of is the gain you want to make and not how to satisfy them, you can just imagine how annoying it is 😏.

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My! It's a painful experience but seeing that picture, I can't help but laugh 😂😂😂. Mary?! She's a bad Baker by all ramifications. I'm sure she couldn't deliver because she knew she'd done a terrible job of it. Or she made her apprentices practice with your cake? 😂😂🤦🏾‍♀️🤦🏾‍♀️. Thank God for the other kind baker.

My word, beautiful is an understatement for your mum, she looks half the age!🥰 I've noted that date, December 25 owanbe 🥳🥳.

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It was just an absolute ridiculous experience. We couldn't even believe all that was happening. Like, that was so not supposed to happen. Well, thank God we got someone much better and reliable to attend to us and, you know, save the day.

I am so telling my mother you said that...😁 She'd love to hear that.
And yes, better save the date o...no go carry last.

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