Is customer always right all the time?
Customers are always right and wrong at the same time.
This phrase has been in existence since I was young and I wonder who made such a statement until I checked online. Customers are always right was coined by “Harry Gordon Selfridge” in the early 1900s. This means that customers are to be treated with respect and dignity.
This word is never meant to be taken with all agreement because when we stand on this statement, we are letting them (customers) get whatever they wanted, no matter what.
If you are too soft as a business owner and you allowed your customer to have his or her way because he or she is right and do not want to chase them away, in no time, your business will collapse or wreck down. The reason why the customer is always right is that they believe that they make or mar a business.
This is why it is expedient for the owner of a business to ensure that his or her employees can communicate with every customer in a polite and not rude manner. Arguing with a customer can likely go out of control because it makes them angry and argumentative and in the end, they determine if your business will continue or stop.
A bad review from a customer can be a costly mistake to fix. Even if you are following the phrase that customers are always right, also, do not tell it to their face that they are wrong because it is a critical way to bring your business down.
Another reason why the customer is always right is that we believe without the customers, there is no business. More than one customer who is treated in the best way and is happy and satisfied will gladly bring more people to your organization which makes your product have great branding.
It is important that every staff can communicate and respond to customers' feedback or problems politely and find a resolving solution thereafter.
Sometimes, customers can be wrong too, but because we do not want to lose or chase them away from coming back to get our products, we tend to find ways on how to handle the situation in the best way. As a result of this, we shouldn't tolerate inappropriate behaviours from them.
For example, when a customer returns a product to the wrong branch and because the staff is trying to calm him or her down by explaining that bringing the item back to the wrong place is not acceptable, he or she aggressively abuses such a staff, at that point, the owner would come out to take a strong measure making the customer realize it is a wrong act from him or her. At that point, you don't mind losing one customer because of such actions.
Two weeks ago, I went to make my hair at the salon. While the boss was not around, there were only two hair stylists who were making my hair for me. A customer (guy) came to buy a big doughnut hair bond. I was there listening to the conversation when he was asking about the price.
The price was too high for him and one of the hair stylists decided to call her boss to confirm how much she should sell the item for him. As she was calling the boss, the guy insisted on speaking first to the boss and this lady was trying to make him understand that she would have to speak to her boss first as she needs to let her know what was happening.
The guy got angry and threw the item on the floor and went.
In such a scenario and when the boss arrived, they narrated what happened but in the end, she (the boss) had to blame the lady even though it was obvious the customer was wrong too.
To me, both of them were wrong and no one was right. Perhaps the girl was right in the beginning but the tone she used for the customer got the guy angry. She could have calmly communicated to him so he could understand but the way she spoke out was rude.
The guy on the other hand was also wrong too because he should have been patient for the lady to speak first before she gives the phone to him but he angrily left even when we begged him to come back. Even throwing the item on the floor was a bad way to act.
In conclusion, the phrase that the customer is always right is because every business owner wants to keep paying their employees' salaries and would want them to keep referring people to them, so, they try their best to communicate in the best possible way which would end up favouring both parties.
Thanks for your time on my blog.
Wow, that was nice story.
I'm agree when you say without customer there is no bussines, thats why we need to make our customer is happy, trust, and take the loyality for a good bussiness.
Good job mate...👍
You are right! As a business owner, we just need to learn how to handle such scenario so they won't feel too bad and would surely want to come back.
Thank you, @deimage
Youre welcome mate
Peopls tend to abuse customers are always right quote, the lady in question should have remained calm though and the guy throwing the item on the floor is so wrong, people easily forget manners, that's so wrong.
You are right. I was so sad seeing such behavior from him. He shouldn't have gone to the extent of throwing the item on the floor and the girl too should have calmed down through her voice. Perhaps she was having a bad moment.
I believe business owners or employees should be trained on how to handle customers complaints accordingly.
This is a nice piece 👏
You are right. The boss scolded her the most and explained to her in case of next time.
Thank you, @t-gold
You are welcome
Eeyah, when it comes to money, the boss has to think of the employees and the wellbeing of the company. So keeping the customers happy can come at a price. But what can we do? It's the world we live in today. It's sad but its very much true.
Thank you for sharing this with us.
A big price they have to sacrifice with so as to maintain the company and also satisfy the customers. Things have gone beyond control in the world that everyone now conclude that customers are always right, no matter what happens but there should be balancing on both sides.
Thank you for reading 👏
That's a nice story.
I do think you're right about the phrase being abused. The so called customers can be obnoxious at times and expect yu not to react because "they are always right".
Out of topic bu I have been having some difficulty editing posts on hive.
I have a question with regards to font.
What command do I use to produce this type of small font?
👇👇
The phrase have been abused so many times and it makes all customers to assume they are right even when they are wrong.
https://ecency.com/hive-153850/@mistural/how-to-apply-some-basic-markdowns-full-tutorial-for-newbies
This post will help you in making your post unique. As for the small font, you hysteric () at both side of the post. This means you will be adding () at the beginning and end of the statement. Don't add the bracket though.
Then if you want to make it a blue text, it would be like this example
Your text here
Then it turns it this way
I hope you understand 👏
Yes I do, thanks greatly!
You are welcome.
Some customers abuse the privilege of being a customer and the problems they bring for the staff especially when he or she is an employee is what annoys me most. In some cases, the staff or business owners are wrong and I think taking time to understand one another matters a lot.
Customers are always right means that we(vendors) should keep swallowing all manners of insult from customers in other for business continuity. This has many advantages and disadvantages 😢🤭.
I think I understand that the kind of person of the lady that attended to the guy, she's the time that gets angry from the voice 🙈, the guy no do good too.
I've been wondering,,, why can't I give vendors problems too?🏋️
Hahaha. You want to cause trouble too? No try am oo 😅😅
That girl is aggressive in nature I think and any little thing can trigger it. Even at that, the guy also was wrong too.
Making such notion means that customers should have their ways no matter what happens but it shouldn't be so. Both should be balanced.
Both the customers and those selling need to learn how to approach each other. It is quite obvious that Without customers no business will stand even if the owner has billions. Therefore it will be very wise to treat customers like Kings nevertheless the customers should not be allowed to cross their boundaries. Like you said, it is better to keep a few good customers than have many unreasonable ones. Left to me, if a seller has quality product and knows how to relate well with his/her customers, he/she won't have to beg customers to stay talk more of even allowing them do stupid things all in the name of being customers. If you want to stay you stay, I will relate well with you and give you the best in terms of quality but don't come and claim any right with me. If you are wrong I'll tell you but in a polite and understandable way hehe😁
The guy that came to buy the doughnut hair band didn't really want to patronize the woman otherwise I didn't see anything wrong with the lady speaking with the boss her self, why must he talk to the boss first? Check it out na. Or was he thinking the lady was going to add the price after she hears from her boss? Some people don't just reason before they act. For the lady if she responded harshly to him she was wrong too , the best way to resolve a dispute is not always by proving points, it will always add more heat to what already is.
Excellent comment my dear friend.
While we are doing our bet as sellers to satisfy every customer, we must also not condone any ill attitude from them all in the name of ´customers are always right´. Business won´t grow if we allowed that oo.
It´s better to have one good customer than to have 10 of them who act as if something is wrong with their brains.
Both the guy and the lady were really at first and you have just judged the issue how it is supposed to be seen. At that point, no one is right. Thank you so much, @emreal
Seriously, If we will overlook some nonsense from some customers we will be stucked in one place, some people deserved to be handled with iron hands.
Ha!!! 🙆🙆, I am so sorry for late reply, Forgive me please🙏🙏🙏
It's not a problem. We all are busy to miss some replies here.
Smiles . I was not really busy, it just power issues I barely charge my phone well this days.. I missed you o.. wetin dey for your boy na🥰🥰😁?
Nawa oo 😅
Light sha! That stuff dey frustrate me big time. Don't you have a charging center over there?
Hahaha.... I dey on a low key here o 😂
There is o but it is very far from my house, the stress too much, I no fit meet up.
Hehe I no gree o, put hand for purse
As for me, I don't mind the distance. I must surely charge my phone as I can't afford to see my phone being off and depriving me of staying online.
Best method o, happy Sunday ma..
Some customers can make you hate life itself, I had an experience with one at my mom's shop. If not for self control, I would have hit this lady.
Sometimes the quote gets abused by some but it's true what you said, there must be proper solutions to situations arising from customer demands or complaints. It is too bad the guy threw the things on the floor and the lady got blamed too.
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Okay. I learnt a thing from your post; Harry Gordon Selfridge” made the statement. I think he didn’t mean it literally, but just that customers should be satisfied.
Customers are human beings and some of them can be abusive. Employees just have to be careful while dealing with them.
Yea, he didn´t mean it literally, his aim was to make customers satisfied by respecting them. Business owners just have to find ways to deal with them so they don´t leave such businesses. Thank you for reading and I am glad you learned something.
Some customers can be very annoying and perhaps I think that the saying, "customers are always right" is not to make them feel bad. After all you need them to patronize you😊.
Nice write up though.
Thank you for your effort and objection. Sadly, to keep up with the concurrence, you are forced to adjust and give all to your clients. The world is structured in a way that we need to compete with each other, do things fast, quantity over quality, things should not last,..
We have to work out a balance, like in all things.
Have a nice evening! 🙃
The phrase 'customers are always right ' has ended many businesses.
I didn't support the phrase because some customers lack manners and they don't care about your business.
My opinion is that you can listen to their suggestions if they make an enquiry