RE: Check your "Recovery Account" now! Important!

almost 3 years ago

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I went to Hive Account Recovery - User Guide and tried to do the change recovery acct and all I got on the site was a pink box saying it didn't work. I'm too illiterate at this stuff to figure it out. I saw someone else had tried and gotten the pink box but no one had responded to the request for help.

hive-101265

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9 comments

@thekittygirl 72

almost 3 years ago

I am sorry to hear you received an error. What did the error in the pink box say? Maybe @arcange can assist you if he knows which error you received!

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@goldenoakfarm 74

almost 3 years ago

I gave up and closed the try. I'd have to try all over again. I did see on that post @arcange made that someone else had the same problem but got no replies to their request for help, and that was last year.

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@thekittygirl 72

almost 3 years ago (Edited)

I decided to go to the site and enter your name to see if I could find the error, but the pink box did not appear. This is what I saw, that your Recovery Account is @steem and then the red button to click for changing the info. 😕 That is what should be showing for you, too!

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@goldenoakfarm 74

almost 3 years ago (Edited)

Yes, I got that far, and it asks for your master key, which I entered. That's when the pink box appears. Thank you for your help!

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@thekittygirl 72

almost 3 years ago

There are 3 things to do on that page:

Paste your Master Password into the first box. It probably begins with "P5....."
Make up a "secret phrase" that you will easily remember
Check the box confirming that you have saved your "secret phrase" somewhere

Then, the "SUBMIT" button should no longer be grayed-out, but clickable.

See if that works for you, please!

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@goldenoakfarm 74

almost 3 years ago

I did all of those things, and then the pink error box appeared. I tried it 2 or 3 times, in case I'd made a mistake, same thing each time. I appreciate your helping me!

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